When it comes to dependable support for servers, storage systems, networks, and tape libraries, many organizations look for clear service commitments they can trust. In 2025, Agrius IT—widely known as the best IT company in UAE and Pakistan—offers top Third Party Maintenance (TPM) services backed by customized Service Level Agreements (SLAs). These SLAs are structured to meet the individual needs of each business, offering flexibility, transparency, and cost savings.

Choosing Maintenance That Works for You

Every organization needs support that aligns with its operations. When hardware support fails or becomes expensive through original vendors, it’s important to find a trusted option. Agrius IT provides TPM support that not only helps cut down costs but also adds years to the life of existing hardware. Their SLAs are created to serve different service priorities and response time requirements.

What Does Agrius IT Offer in Third Party Maintenance?

Agrius IT handles the maintenance of active components in data centers. This includes:

  • Servers

  • Storage systems

  • Networking devices

  • Tape libraries

By working with both national and international associations, Agrius IT delivers support solutions that are reliable and well-planned. The service is designed to help clients move away from original vendor limitations and benefit from a wider set of support services that are fully integrated and easier to manage.

What Is Third Party Maintenance (TPM)?

Third Party Maintenance (TPM) refers to IT hardware support that is provided by service providers other than the original hardware manufacturer. These services are:

  • Cost-effective – reducing expenses compared to OEM support

  • Flexible – with support agreements that match your needs

  • Focused – on increasing the life of hardware that is End of Life (EOL) or End of Support Life (EOSL)

Agrius IT stands out by offering yearly TPM contracts tailored to each client’s equipment, usage, and urgency levels.

SLAs Provided by Agrius IT in 2025

Agrius IT’s Third Party Maintenance services are available under different Service Level Agreements (SLAs). These include:

  • 24/7/365 Support Availability

  • Next Business Day (NBD) Response

  • 4-Hour Onsite Response

  • Remote Support Options

  • Parts Replacement Commitment

  • Customized SLA Options

Each SLA is created after understanding the client’s business hours, IT setup, and support urgency. This allows businesses to pay for only what they need—nothing more, nothing less.

Multi-Vendor IT Support Services (MVS)

Agrius IT simplifies your maintenance by offering Multi-Vendor IT Support Services (MVS). This means you can:

  • Manage all hardware under one contract

  • Avoid dealing with multiple vendors

  • Get support for various hardware types

This service also helps in post-warranty support, reducing the pressure of keeping up with multiple expiry dates and contracts.

Server Maintenance

Agrius IT offers round-the-clock server support to ensure that downtime is kept to a minimum. Businesses can save up to 70% on maintenance costs when compared to traditional vendor support.

Whether it’s a physical rack server or a more advanced server system, Agrius IT has the tools, engineers, and spare parts to keep your servers working without interruption.

Storage Maintenance

Storage is the heart of any IT setup. Agrius IT offers support for:

  • Major global storage brands

  • End-of-Life (EOL) and EOSL storage systems

  • Tailored SLAs for fast data recovery

The team includes Level 3 (L3) experts, ready to troubleshoot and repair complex issues related to storage devices. Agrius IT is also ranked among the top 10 TPM providers globally in storage maintenance.

Network Maintenance

Network issues can lead to delays and security problems. Agrius IT takes care of networking hardware like:

  • Switches

  • Routers

  • Firewalls

Support is offered at nearly 70% less than original vendors, while still maintaining quality through 24/7/365 L3 support. Agrius IT also helps clients understand when to rely on vendor support and when third party support is enough.

Tape Libraries Maintenance

Although not used as widely today, tape libraries still hold critical backup data. Agrius IT:

  • Offers Break/Fix services

  • Provides custom SLAs

  • Ensures 24/7/365 L3 maintenance

This support ensures that your backup data remains protected and accessible, without having to spend high amounts on outdated vendor contracts.

Why Choose Agrius IT?

There are several reasons to trust Agrius IT for TPM services:

  1. Recognized as the Best IT Company in UAE and Pakistan
    With a strong track record in both countries, Agrius IT is known for honest services, technical expertise, and timely delivery.

  2. Top Third Party Maintenance Provider
    Their experience in supporting multi-vendor systems places them at the top in the TPM industry.

  3. Proven Cost Savings
    Most clients report savings of 50–70% compared to traditional vendor contracts.

  4. Custom SLAs
    From next-business-day to 4-hour onsite response, Agrius IT builds service agreements based on what each business actually needs.

  5. Expert Support Team
    Engineers are trained to L3 level support, ensuring deep knowledge and quick resolution of hardware issues.

  6. Simplified Maintenance
    Instead of managing multiple vendors, Agrius IT offers one-point support for everything in your data center.

 

Agrius IT helps organizations in UAE and Pakistan maintain their IT infrastructure through cost-effective and flexible TPM services. The SLAs offered by Agrius IT in 2025 are designed with customer needs in mind, ensuring timely, trustworthy support for all critical systems including servers, storage, networking, and tape libraries. If you're looking to reduce costs, extend hardware life, and simplify maintenance, Agrius IT is a smart choice.

FAQs

What is a Third Party Maintenance (TPM) service?
TPM is support provided by a company other than the hardware’s original manufacturer. It is more flexible and usually more affordable than OEM support.

Does Agrius IT offer support outside the UAE and Pakistan?
Yes. Agrius IT operates under international associations and offers support beyond local regions.

How can I choose the right SLA for my needs?
Agrius IT will evaluate your hardware setup, usage, and urgency to recommend a suitable SLA.

What if my equipment is out of warranty or no longer supported by the manufacturer?
Agrius IT specializes in supporting EOL and EOSL equipment, helping you extend the life of such hardware with reliable maintenance.

Can Agrius IT support devices from multiple brands?
Yes, the Multi-Vendor Support Services are built to handle various brands and models under one contract.

How much can I save with Agrius IT's TPM services?
Clients typically save between 50% and 70% compared to original manufacturer support costs.

Is support available 24/7?
Yes. All core services including server, storage, network, and tape maintenance are available 24/7/365.

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